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Vendor FAQ’s

Vendor FAQ’s

[vc_row][vc_column width=”1/4″][vc_custom_heading text=”ABOUT BUYASAP” font_container=”tag:h2|font_size:20px|text_align:left|color:%23ffffff” use_theme_fonts=”yes” css=”.vc_custom_1670335664899{padding-top: 20px !important;padding-bottom: 20px !important;padding-left: 30px !important;background-color: #1c125c !important;}”][/vc_column][vc_column width=”3/4″][vc_toggle title=”What is Buyasap Africa?” style=”round” custom_font_container=”tag:h2|font_size:15px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true” custom_el_id=”17px”]Buyasap Africa is Africa’s Largest Crypto-led Shopping Center. We offer a wide range of products ranging from Electronics, Fashion, Beauty and Health and so much more.[/vc_toggle][vc_toggle title=”Do I have to reside in Lagos to register as a Vendor on Buyasap Africa?” style=”round” custom_font_container=”tag:h2|font_size:15px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]At Buyasap, we do not have restrictions on the location of our vendors. Vendors from across the nation are welcome onboard.[/vc_toggle][vc_toggle title=”How much will I be charged for registering as a Vendor on Buyasap Africa?” style=”round” custom_font_container=”tag:h2|font_size:15px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]Buyasap does not require any registration fee. Opening a Vendor account is totally free![/vc_toggle][vc_toggle title=”Why should I sell on BuyAsap?” style=”round” custom_font_container=”tag:h2|font_size:15px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]Selling on BuyAsap allows you to put your product in front of millions of potential customers. It also provides the opportunity to start selling fast before you even set up a business website.[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_custom_heading text=”ACCOUNT CREATION” font_container=”tag:h2|font_size:20px|text_align:left|color:%23ffffff” use_theme_fonts=”yes” css=”.vc_custom_1670335924855{padding-top: 20px !important;padding-bottom: 20px !important;padding-left: 30px !important;background-color: #1c125c !important;}”][/vc_column][vc_column width=”3/4″][vc_toggle title=”What do I need to register on Buyasap Africa?” style=”round” custom_font_container=”tag:h2|font_size:15px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]You need a valid email address and phone number to register as a vendor on Buyasap Africa.

[/vc_toggle][vc_toggle title=”How do I open a Buyasap Africa Vendor Account?” style=”round” custom_font_container=”tag:h2|font_size:15px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]Log on to www.buyasap.africa, click on register as vendor on the register portion of the site and fill the required details. You will receive a verification email after. The email contains three links. The first link is to signup for our Vendors Newsletter. The second link is to verify your email addresss. The third link is to change your password[/vc_toggle][vc_toggle title=”How long does it take for my Vendor Account to be created?” style=”round” custom_font_container=”tag:h2|font_size:15px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]Your Vendor account is created immediately your email address is verified and your password is changed. But you will be required to open a Buy Asap Africa account if you do not have an existing account.[/vc_toggle][vc_toggle title=”How do I log into my Vendor Account?” style=”round” custom_font_container=”tag:h2|font_size:15px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]Kindly login into your account Here

 

  • Input your registered email and password.
  • Then click on login.

[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_custom_heading text=”PRODUCT CREATION” font_container=”tag:h2|font_size:20px|text_align:left|color:%23ffffff” use_theme_fonts=”yes” css=”.vc_custom_1670336335029{padding-top: 20px !important;padding-bottom: 20px !important;padding-left: 30px !important;background-color: #1c125c !important;}”][/vc_column][vc_column width=”3/4″][vc_toggle title=”What kind of products can I sell on Buy Asap Africa?” style=”round” custom_font_container=”tag:h2|font_size:15px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]We have two products categories on our platform which are Simple Product and Product with Variation

  • Simple Product: This is a product with no options attribute or exists in a single attribute. In this case, the product has only one model, size, color, storage capacity.
  • Product with Variation: These are produced with options attribute, they’re in different types, sizes, colors, storage capacity, price, models.

[/vc_toggle][vc_toggle title=”How do I add a simple product?” style=”round” custom_font_container=”tag:h2|font_size:15px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]To upload a simple product kindly follow these simple steps below

 

  1. Login to your account

 

  1. Click on “Add Product” top right corner

 

  1. Select product type “Simple Product”

 

  1. Fill in the product information

-Product name:

-Sale Price:

-Discounted price:

-Count in stock:

-Description:

-Upload the product image

 

  1. More Information

-Brand:

-Category:

-Product location:

-Add Tags:

 

  1. Click on submit button

[/vc_toggle][vc_toggle title=”How can I add a product with variation?” style=”round” custom_font_container=”tag:h2|font_size:15px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]To upload a product with variation kindly follow these simple steps below

 

  1. Login to your account

 

  1. Click on “Add Product” top right corner

 

  1. Select product type “Product with Variation”

 

  1. Fill in the general product information

-Product name: iPhone 11 pro max

-Brand: Apple

-Category: Phone and Accessories

-Product location: Lagos

-Add Tags: Tags are keywords that people search for about the product. E.g. Apple (press enter), iPhone 11, Black,

-Description: Storage capacity: 8gig ROM,512 Gig RAM, Color: Black, Battery: 5000mAh, Screen: 6inches.

 

5.Create Attribute: These are the choices available for the product, e.g. sizes, colors, price, quantity, storage capacity. Kindly press Enter to register each attribute value you type.

-Attribute Title: Color

-Attribute Values:  Black.

 

  1. Click on add product

 

  1. Return to your dashboard to view the added product

 

  1. Click on the edit icon on the right side corner

 

  1. Click on create variant

-Size: 64gig 128gig

-Color: Black

-Image: Add product image

-Sale Price: 650,000

-Discounted Price: 635,000

-Count in stock: 24

 

  1. Click on Add variant.

 

  1. Repeat the process for other attribute titles and values.

 

  1. Click on update variant.

 

  1. Click on the preview button on the right top corner to view your uploaded product.

 

  1. Go to the home page to view your uploaded products in the category section.

[/vc_toggle][vc_toggle title=”How do I list my products on the website?” style=”round” custom_font_container=”tag:h2|font_size:15px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]Go to Products on your vendor account and click on add new product.

[/vc_toggle][vc_toggle title=”How many products can I list on the website?” style=”round” custom_font_container=”tag:h2|font_size:15px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]Product listing on Buyasap is limitless and is at all times free.

 

[/vc_toggle][vc_toggle title=”Can I upload all my products at the same time?” style=”round” custom_font_container=”tag:h2|font_size:15px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]No, you will not be able to upload all your products at the same time.

 

[/vc_toggle][vc_toggle title=”What kind of images can I upload with my products?” style=”round” custom_font_container=”tag:h2|font_size:15px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]Although our minimum resolution is listed as 500 x 500px we advise you to submit images as close as possible to 2000 x 2000px large. upload as many viewpoints as possible. Bear in mind that shopping is visually inclined.[/vc_toggle][vc_toggle title=”What do I do if I don’t have pictures for my product?” style=”round” custom_font_container=”tag:h2|font_size:15px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]Search and download images online (marched with the model and color of stocked products) or Shoot the images of a live product at a photography studio.[/vc_toggle][vc_toggle title=”How do I best describe my products?” style=”round” custom_font_container=”tag:h2|font_size:15px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]To best describe the item, you are selling;

  • Please mention all the key highlights of the item (main technical specs…),
  • Distinctive selling features,
  • Functionality,
  • Size
  • Weight and be honest.

 

Show the customers all the benefits of your product. You can also copy-paste pictures directly from other websites.

 

[/vc_toggle][vc_toggle title=”Can I make an edit on an already created product?” style=”round” custom_font_container=”tag:h2|font_size:15px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]You will be able to edit the price and stock of your product once it has been successfully created and has gone live on the Buyasap website.

 

[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_custom_heading text=”ORDER MANAGEMENT” font_container=”tag:h2|font_size:20px|text_align:left|color:%23ffffff” use_theme_fonts=”yes” css=”.vc_custom_1670337221564{padding-top: 20px !important;padding-bottom: 20px !important;padding-left: 30px !important;background-color: #1c125c !important;}”][/vc_column][vc_column width=”3/4″][vc_toggle title=”Will I know If I have an order on my store?” style=”round” custom_font_container=”tag:h2|font_size:15px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]You will receive a notification when you have a new order on your store.Your orders will appear under “Orders” on your dashboard. When an order is placed by a customer, it will land under “Pending”. Please note that vendors are totally responsible for monitoring/managing their store.

 

[/vc_toggle][vc_toggle title=”Am I allowed to cancel orders?” style=”round” custom_font_container=”tag:h2|font_size:15px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]Orders for primarily out-of-stock items may be cancelled by vendors. However, for color and size item (s), the vendor is expected to contact the order fulfillment/customer service team and give proper details of available colors and sizes for alternative proposals to the customer. If the customer rejects the alternative proposed color or size, the vendor may cancel the order(s).

 

[/vc_toggle][vc_toggle title=”How do I process my orders?” style=”round” custom_font_container=”tag:h2|font_size:15px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]To begin, if the item(s) are available, vendors can confirm the order(s) from your dashboard. Second, inspect the item(s), package them with branded material, and deliver them to the nearest delivery hub to you (for vendors not near a delivery hub, our logistics team will arrange for pickup). Before leaving the hub, vendors must ensure that the order(s) invoice is printed and attached.

 

[/vc_toggle][vc_toggle title=”How do I package my orders?” style=”round” custom_font_container=”tag:h2|font_size:15px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]Every item ordered is required to be packaged in Buyasap branded materials, which are available in various sizes for vendors at a low rate.

 

[/vc_toggle][vc_toggle title=”Will I know when an order is delivered?” style=”round” custom_font_container=”tag:h2|font_size:15px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]Yes, the order status will be automatically updated on the dashboard.

 

[/vc_toggle][vc_toggle title=”How long do I have to process my orders?” style=”round” custom_font_container=”tag:h2|font_size:15px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]Vendors have 24 hours to process all orders to avoid cancellation.

 

[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_custom_heading text=”PAYMENT AND STORE PERFORMANCE” font_container=”tag:h2|font_size:20px|text_align:left|color:%23ffffff” use_theme_fonts=”yes” css=”.vc_custom_1670338069021{padding-top: 20px !important;padding-bottom: 20px !important;padding-left: 30px !important;background-color: #1c125c !important;}”][/vc_column][vc_column width=”3/4″][vc_toggle title=”How do I get paid?” style=”round” custom_font_container=”tag:h2|font_size:15px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]All items sold are paid out via bank transfers and not in cryptocurrency. Payment of items sold will be disbursed nine (9) days after delivery. That’s two (2) days after the return policy has expired.

 

[/vc_toggle][vc_toggle title=”Can I track my sales performance?” style=”round” custom_font_container=”tag:h2|font_size:15px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]Excellent metrics are in place on all vendors’ accounts to track sales performance and reviews from customers. To track your sales performance, click on the “Report” option on your dashboard.

 

[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_custom_heading text=”RETURNS” font_container=”tag:h2|font_size:20px|text_align:left|color:%23ffffff” use_theme_fonts=”yes” css=”.vc_custom_1670370390932{padding-top: 20px !important;padding-bottom: 20px !important;padding-left: 30px !important;background-color: #1c125c !important;}”][/vc_column][vc_column width=”3/4″][vc_toggle title=”When can a customer return an order?” style=”round” custom_font_container=”tag:h2|font_size:15px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]If the item(s) does not meet the required standard, the customer has 7 days to return them after they are delivered. If a return is necessary, the customer is responsible for the return shipping fee for the item(s).

 

[/vc_toggle][vc_toggle title=”Will I be notified when I have a return?” style=”round” custom_font_container=”tag:h2|font_size:15px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]Yes, a return notification message will be sent via email, text message, chat, or phone.

 

[/vc_toggle][vc_toggle title=”How long do I have to pick up a return package?” style=”round” custom_font_container=”tag:h2|font_size:15px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]The vendor will pick up the returned package within 2 to 4 days of its arrival.

 

[/vc_toggle][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][vc_custom_heading text=”RETURNS” font_container=”tag:h2|font_size:20px|text_align:left|color:%23ffffff” use_theme_fonts=”yes” css=”.vc_custom_1670370390932{padding-top: 20px !important;padding-bottom: 20px !important;padding-left: 30px !important;background-color: #1c125c !important;}”][/vc_column][vc_column width=”3/4″][vc_toggle title=”Who can I reach If I have an issue with my Vendor Account?” style=”round” custom_font_container=”tag:h2|font_size:15px|text_align:left” custom_use_theme_fonts=”yes” use_custom_heading=”true”]If you have any complaints or inquiries, you can send an email to [email protected] or call us on 0812 031 2397[/vc_toggle][/vc_column][/vc_row]

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